Our policies

Book on the booking page or call. A deposit holds your first visit and any peel, and it goes toward your service. A consultation or an express facial doesn't need one.

Please give 24 hours' notice to cancel or move a visit. If you're running late, your visit may be shortened so the next client isn't kept waiting.

If you miss a visit without telling us, the deposit is kept, and we'll ask for one when you book again.

Cacao is for adults. Guests under 18 come with a parent or guardian who signs in and stays for the whole visit. Please book a quiet time for a companion to wait in the front room.

A patch test comes before any peel, a few days ahead. Tell Valarie at booking about any allergy or past reaction to a product, and she'll plan around it.

If you're not happy with a visit, tell us within a few days and we'll make it right.

Tips are welcome and never expected. You can add one when you pay.

Arrive a few minutes early with your skin as it is. There's no need to wash off makeup first, and there's a sink if you'd like to. If you've started a new product lately, tell us at booking and Valarie will say what to pause.

Ask your doctor before booking a peel if you're pregnant, use a prescription skin medicine or have a skin condition a doctor is managing. Valarie may suggest a dermatologist if she sees something outside what she does.